Refunds & cancellations

Last updated: 4 November 2026

This page applies to BossMakers Commerce, an online store software service operated by BossMakers Developers Studio (“BossMakers”, “we”, “us”), Shop No. 20, Saket Paradise, near DB Chowk, Kalyan, Mumbai, Maharashtra 421301.

Setup fee

• The one-time setup fee is not refundable, because it pays for building and setting up your store.
• If we are unable to deliver your store at all, or you were charged the setup fee by mistake (for example twice), we refund that amount in full.

Monthly and yearly plans

• Every plan starts with a 3-day free trial. Cancel during the trial and you are not charged.
• You can cancel autopay at any time from your account or by writing to us. Your store stays live until the end of the period you have already paid for, and you are not charged again.
• We do not refund partly used periods, except where the law requires or where we fail to provide the Service.
• If you were charged by mistake (for example twice, or after cancelling), we refund the extra charge in full.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.

Sales in your store

Refunds to your own customers for products bought in your store are handled by you, under your store's own refund policy, through your own payment gateway.

Contact

To cancel or ask for a refund: bossmakersapp@gmail.com · +91 93723 33330 (Monday to Saturday, 10 AM to 7 PM IST).